Fair Go Casino Terms & Conditions

1. About these Terms

These Terms & Conditions apply to your use of the Fair Go Casino website, account services and any related online gambling products made available through the site. By accessing the website, registering an account or using a service, you confirm that you have read, understood and agreed to follow these Terms, together with any rules, notices or conditions shown on the relevant page.

If you do not agree with these Terms, you must not create an account or use the website. Some games, promotions, payment methods or features may have additional conditions. Those conditions will apply alongside these Terms and will be made available before or when the relevant service is used.

You are responsible for checking the current version of these Terms each time you use the website. Fair Go Casino may update, replace or amend these Terms when necessary. Changes may reflect legal requirements, changes to services, security needs or operational matters. Continued use of the website after an updated version is published may indicate acceptance of the revised Terms.

Eligibility and lawful use

• You must meet the minimum legal age and all other eligibility requirements that apply in your location.
• You must use Fair Go Casino only where online gambling is lawful and permitted for you.
• You must provide accurate, complete and current information when registering or using an account.
• You must not access the website or use an account on behalf of another person.
• You must not use the service if you are prohibited from gambling, subject to a court order, or otherwise restricted by applicable law.
• You are responsible for understanding the laws that apply to you before using the website.

2. Accounts and account security

Where an account is required, you may generally register only one personal account unless Fair Go Casino expressly permits otherwise. Accounts are intended for individual use and must not be sold, transferred, rented or shared. Information provided during registration may be checked to confirm your identity, age, location and eligibility.

You must keep your login details confidential and take reasonable steps to prevent other people from accessing your account. You should use a strong password, avoid reusing passwords and log out when using a shared or public device. If you believe that your account details have been lost, disclosed or used without permission, you should stop using the account and notify Fair Go Casino through the contact channels available on the website.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the matter is found to have resulted from a failure outside your reasonable control. Fair Go Casino may ask for documents or other information to complete verification, protect the account or comply with legal and security obligations.

Verification and account restrictions

Verification may be required before an account can be fully used, before a transaction is processed, or at another point during the customer relationship. Information may include proof of identity, age, address, payment ownership or source of funds where reasonably required. Documents must be genuine, current and provided by the account holder.

If requested information is not provided, cannot be verified or appears inaccurate, access to some or all services may be limited. An account may also be suspended or closed where there are concerns about security, misuse, unlawful activity, duplicate accounts, fraudulent behaviour or a breach of these Terms. Any review will be handled in accordance with applicable requirements and relevant account procedures.

3. Deposits, games and withdrawals

Available payment methods, transaction conditions and any applicable fees will be shown on the website or during the transaction process. You may use only a payment method that you are authorised to use. Payments made with another person’s card, account or financial instrument may be rejected, delayed or reviewed.

You should check the amount and details of a transaction before confirming it. Once a deposit has been accepted and credited, it may be available for use in accordance with the relevant service rules. A deposit is not a purchase of a guaranteed outcome, and gambling involves the risk of losing money.

Game results are determined by the systems and rules used for the relevant game. You should review the game information, paytable, bet settings and any specific rules before participating. Unless a clear technical error or other exceptional issue applies, decisions recorded by the relevant gaming system will generally be treated as the record of play.

Withdrawals and transaction reviews

Withdrawal requests may be subject to account verification, payment checks, fraud prevention measures and any conditions displayed for the relevant service. Funds may be returned using an appropriate payment method connected with the account. You may be asked to confirm that a payment method belongs to you before funds are released.

Transactions may be delayed, declined, reversed or cancelled where required by a payment provider, technical issue, legal obligation, suspected fraud, incorrect account information or a breach of these Terms. Any applicable fees, minimums, maximums or processing conditions will be identified where relevant rather than assumed. Fair Go Casino does not control delays caused by banks, payment providers, telecommunications networks or other third parties.

Promotions and promotional offers

Promotions, bonuses or other offers may be subject to separate conditions. Those conditions may include eligibility rules, qualifying transactions, expiry periods, wagering requirements, game restrictions or maximum conversion amounts. You should read the applicable offer conditions before accepting or using an offer. If promotional conditions conflict with these Terms, the specific promotional conditions will apply to that offer to the extent of the conflict.

4. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for everyday expenses. Never chase losses, borrow money to gamble or play when you are distressed, affected by alcohol or affected by other substances.

• Take regular breaks and keep track of the time and money you spend.
• Use available deposit, spending, time or session controls where those tools are offered.
• Request a temporary break, account restriction or self-exclusion if gambling is becoming difficult to manage.
• Seek independent help if gambling is causing financial, personal, work or emotional problems.
• Contact the responsible gambling support options identified on the website for information about available safeguards.

Fair Go Casino may use account, transaction, device and usage information to operate the service, verify customers, process payments, prevent fraud, maintain security, meet legal obligations and improve the website. Personal information will be handled in accordance with the applicable privacy information published on the website. You should review that information to understand how data may be collected, used, stored and disclosed.

Prohibited activity

You must not misuse the website or attempt to interfere with its operation. Prohibited behaviour may include using automated tools without permission, exploiting an error, manipulating a game, attempting to bypass security, introducing malicious code, using another person’s account, submitting false information or using the service for unlawful purposes. You must also respect the intellectual property and rights of Fair Go Casino and third-party service providers.

If an error, malfunction or vulnerability affects a game, transaction or account, you must stop using the affected feature and report the issue through the available website contact channels. Any activity or result connected with a confirmed error may be reviewed and corrected where permitted by law.

5. Suspension, liability and general legal terms

Fair Go Casino may suspend, restrict or close an account where reasonably necessary to protect customers, the website or third parties, or where required by law. Reasons may include suspected fraud, identity concerns, responsible gambling safeguards, a breach of these Terms, payment problems, technical issues or conduct that may harm the integrity of the service. You must not create a new account to avoid a restriction or self-exclusion.

If an account is closed or access is restricted, any balance will be dealt with in accordance with applicable law, verification requirements, transaction checks and the circumstances of the closure. Amounts connected with fraud, unlawful conduct, chargebacks, payment reversals or a confirmed breach may be reviewed before any remaining funds are considered.

Website availability and liability

The website may occasionally be unavailable because of maintenance, upgrades, technical faults, internet problems or circumstances outside reasonable control. No uninterrupted or error-free access can be guaranteed. You are responsible for using a suitable device, internet connection and security software when accessing the website.

To the extent permitted by law, Fair Go Casino is not responsible for losses caused by events outside reasonable control, failures of third-party providers, incorrect information supplied by you, unauthorised access resulting from your failure to protect account details, or your use of the website in breach of these Terms. Nothing in these Terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited.

Questions, complaints and applicable law

If you have a question or complaint about an account, transaction, game or website feature, please use the support or contact channels displayed on the Fair Go Casino website. Provide enough information for the matter to be identified, while avoiding the submission of unnecessary sensitive information. Complaints may be reviewed using the applicable internal process, and further information may be requested.

These Terms are intended to be read with the applicable laws and regulatory requirements in the place where the service is lawfully provided. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A delay or failure to enforce a provision does not automatically waive the right to enforce it later.