Privacy Policy

About this Privacy Policy

Your privacy matters to Fair Go Casino. This policy describes the types of information an online casino site typically handles and the reasons that information may be used. It applies to information connected with your website visits, account activity, gaming activity, payments, communications and requests for assistance.

Personal information means information that identifies you or could reasonably be connected with you. The information collected will depend on how you use the site and the services available to you. You may not be able to use every account or payment feature if you do not provide information that is necessary for account administration, identity checks, fraud prevention or legal compliance.

This policy should be read together with the website terms, responsible gaming information, cookie notices and any other notices presented during your use of Fair Go Casino. If these documents explain a particular information practice in more detail, that additional notice may also apply.

Information you provide

• Account details, such as your name, date of birth, residential information and login details.
• Contact information used for account messages, verification, support and service communications.
• Information provided when you complete a verification process or update your account.
• Payment and transaction information connected with deposits, withdrawals, gaming activity, refunds or other account movements.
• Messages, documents and other information you choose to provide when contacting support or making a request.

Information we may collect

Fair Go Casino may receive information directly from you, automatically from the device or browser you use, and from service providers that help operate the website. We only seek information that is relevant to providing, protecting and administering the service, although the exact information may vary depending on your account activity.

Account and identity information

To create and maintain an account, the site may handle details such as your name, date of birth, contact details, username, account preferences and records of your requests. Verification documents or other evidence of identity may be requested where needed to confirm that an account is being used by the correct person, to meet age and identity requirements, or to help prevent misuse.

Payments and transactions

The site may handle records about deposits, withdrawals, bets, wins, losses, bonuses or adjustments where relevant to your account, payment status and transaction history. Payment details may be processed through payment providers. We may receive confirmation, status information and limited payment-related details needed to reconcile a transaction, investigate an issue and maintain accurate records.

Device, technical and usage information

When you visit or use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring pages and information about how you interact with the site. This information helps with security, troubleshooting, performance, analytics and service improvement.

Information from other sources

Where appropriate, information may be received from identity, payment, security, fraud-prevention, analytics or technology providers. These providers may help verify information, identify unusual activity, process transactions, protect accounts or keep the website operating. Any information received from another source is handled for relevant account, security, service or compliance purposes.

How information is used and shared

Information may be used to provide and administer Fair Go Casino services. This includes creating and maintaining your account, processing account activity, recording transactions, responding to questions, sending important service messages and providing customer support. It may also be used to understand technical problems and improve the reliability, usability and security of the website.

Information may be used for identity verification, age and eligibility checks, anti-fraud monitoring, prevention of money laundering and the detection of suspicious, abusive or unauthorised activity. These checks help protect players, the website, payment systems and the integrity of account activity. Automated tools may assist with these checks, but further review may be needed where an activity or transaction requires clarification.

Information may also be used to meet legal, regulatory, court, tax, accounting, security or record-keeping obligations that apply to an online gambling service. We may keep audit trails and other account records so that transactions, decisions, communications and security events can be reviewed when necessary.

Sharing with service providers

Some functions are supported by third-party providers. Depending on the service involved, information may be shared with payment processors, identity and verification providers, fraud-prevention services, hosting and technology providers, customer support tools, analytics providers and communication services. These providers receive information needed for their role and are expected to handle it securely and only for appropriate purposes.

Information may also be disclosed where necessary to protect users, investigate suspected fraud or unlawful conduct, respond to a valid legal request, enforce applicable terms, recover funds, or protect the rights, property and security of Fair Go Casino, its users or service providers. We do not treat your personal information as a product to sell.

Marketing communications

If you have agreed to receive promotional communications, your contact details and preferences may be used to send marketing about available services or offers. You can withdraw your consent to marketing at any time by contacting support@fairgo-casino-au.site. You may also use an unsubscribe option included in a promotional message where one is available. Withdrawing marketing consent will not stop essential account, security, transaction or service communications.

Cookies, security and data retention

Cookies and similar technologies

Fair Go Casino may use cookies and similar technologies to remember settings, support account functions, keep sessions secure, understand website usage and improve site performance. Some cookies are necessary for the website to work, while others may support analytics, preferences or communications. Cookies can be managed or deleted through your browser settings. Restricting cookies may affect how some website features operate.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online service or electronic transfer can be guaranteed to be completely secure, so you should keep your login information confidential and contact support promptly if you suspect unauthorised account activity.

Keeping information

Personal information is generally kept for as long as it is needed for account administration, support, security, dispute handling, business records and the purposes described in this policy. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or made anonymous, subject to technical, legal and operational requirements.

Information handled by providers

The providers supporting the website may process information in locations outside Australia, depending on the systems and services they provide. Where information is handled by another provider, reasonable steps are taken to select providers that use suitable safeguards and to limit access to information needed for their assigned function.

Your privacy rights and requests

You can contact support@fairgo-casino-au.site to ask how your personal information is handled or to exercise your available data rights. When making a request, provide enough information for your account or identity to be located safely. We may need to verify your identity before providing information or making changes, particularly where the request could affect account security or another person's privacy.

Requests you can make

• Access: ask for a copy of, or information about, the personal data held about you.
• Correction: ask for inaccurate, incomplete or outdated personal data to be corrected.
• Deletion: ask for your personal data to be deleted where it is no longer needed or where deletion is otherwise available.
• Withdrawal of marketing consent: ask for your consent to promotional communications to be withdrawn at any time.

These rights may be subject to reasonable exceptions. For example, a request may be limited where responding would affect another person's privacy, compromise security or fraud-prevention processes, interfere with an investigation, or conflict with a legal record-keeping obligation. Some information may remain in secure records after deletion is requested where it must be retained for a period required by law.

We aim to handle privacy requests fairly and within a reasonable period. If more information is needed to verify a request or clarify what you are asking for, support may ask you for further details. You can also contact support@fairgo-casino-au.site if you have a concern about the way your information has been handled, and the request will be reviewed through the appropriate support process.

Changes to this policy

This Privacy Policy may be updated when services, technology, information practices or legal requirements change. The updated version will be made available on the website and will apply from the stated effective date or, where no date is shown, from publication. You should review this page from time to time so that you remain informed about how information may be handled.