Betting Rules

1. General betting conditions

By opening an account, signing in, depositing funds or placing a wager, you confirm that you have read and understood the rules that apply to your use of Fair Go Casino. These rules apply to all eligible players and to every game or betting feature made available through the website or any approved application. Individual games may also have additional instructions, payout tables, eligibility requirements or other conditions. Those details form part of the rules for that game.

You are responsible for checking the rules and displayed information before you play. If you do not understand how a game works, how a wager is settled or how a particular feature operates, you should not place a bet until you have obtained an explanation that is clear to you. Continuing to use a game after reviewing its instructions means that you accept the applicable game rules.

Player eligibility

You must meet the minimum legal age and any other eligibility requirements that apply in your location. You must only use Fair Go Casino from a jurisdiction where online gambling is permitted for you. It is your responsibility to understand and comply with the laws that apply to your location, including any restrictions on online gambling, account use, payments or access to particular games.

Only one personal account should be used by each player unless Fair Go Casino has expressly approved another arrangement. You must provide information that is accurate, complete and up to date. An account must not be opened, accessed or controlled on behalf of another person, and you must not allow another person to use your login details. You are responsible for keeping your password and other security information confidential.

• Do not use an account if you are under the applicable legal gambling age.
• Do not use an account while you are subject to a self-exclusion, account restriction or other gambling exclusion that prevents access.
• Do not create duplicate accounts, use false information or attempt to avoid account controls.
• Tell Fair Go Casino promptly if you believe that your account has been accessed without permission.
• Complete any identity, age, payment or source-of-funds checks that may be required.

2. Placing and recording wagers

A wager can generally be placed only when your account is active, you have sufficient available funds or an expressly permitted credit, and the relevant game is accepting bets. The stake, selection and any other details should be checked carefully before you confirm the wager. Once a wager has been accepted and recorded, it may not be changed or cancelled unless the relevant game rules or Fair Go Casino confirm that cancellation is available.

A wager is normally treated as accepted when the system displays or records a confirmation. A request that is interrupted, rejected, timed out or not recorded as accepted should not be assumed to have been placed. You should check your account history before trying again. If your balance changes but the wager does not appear correctly, do not continue making repeated attempts; allow the matter to be reviewed.

Balances, deposits and withdrawals

Only funds shown as available for wagering may be used to place bets. A pending deposit, reversed payment, restricted balance or amount held for verification may not be available for play. Payment transactions can be subject to checks, processing requirements and the applicable payment provider's conditions. Fair Go Casino may delay, decline, return or restrict a transaction where this is required for security, compliance, fraud prevention or account verification.

You should not deposit more than you can afford to lose. Betting outcomes are uncertain, and a previous result does not make a future result more or less likely. Strategies, systems, betting patterns or claims about being able to predict random outcomes do not guarantee a win. You must not treat gambling as a way to earn income, repay debts or solve financial difficulties.

Game information and stake limits

The minimum and maximum stake for a game, where applicable, will be shown in the game interface or related information. These limits may differ between games, account situations, promotions or other permitted settings. A wager that exceeds a displayed or applicable limit may be rejected, adjusted or reviewed in accordance with the relevant terms. You should confirm the stake and any selected options before submitting each bet.

Some games may include special features such as bonus rounds, multipliers, free plays, progressive elements or linked outcomes. The conditions for these features will be shown with the relevant game or offer. A feature is not available simply because it appears on a screen; it must be triggered and recorded in accordance with the applicable rules.

3. Outcomes, settlement and technical issues

Game outcomes are determined by the approved game system and the rules published for the relevant game. Where a game uses random outcomes, each result is generated by the system in accordance with its design. Results are not determined by a player's previous wins or losses, the amount wagered, the time spent playing or the player's personal circumstances. You cannot improve the probability of a random outcome by increasing the number of bets.

A wager is settled using the result recorded by the relevant game system. The account history, game record and settlement information may be used when reviewing a transaction or resolving a dispute. If a result, balance or payout is displayed incorrectly because of a technical or processing issue, the recorded game data and applicable rules will be used to correct the error.

Interrupted games and system errors

An internet connection, device, browser, payment service or game session can be interrupted. An interruption does not automatically cancel a wager or create a right to a payout. Where possible, the game may resume from the point at which it stopped, or the wager may be settled using the recorded state and outcome. You should sign in again and check your account history before attempting to repeat an interrupted action.

If a malfunction, display error, software defect, communication failure or other technical problem affects a game or transaction, Fair Go Casino may suspend the affected activity while it is investigated. A wager or credit that resulted directly from an obvious error may be voided or corrected. Any correction will be made in line with the applicable terms, the available system records and relevant legal requirements.

Bonuses and promotional wagers

If a promotion, bonus or promotional wager is available, it will be governed by separate promotional terms. Those terms may explain eligibility, qualifying activity, expiry, wagering requirements, game restrictions, withdrawal conditions and what happens if an account is closed or restricted. Promotional terms should be read before an offer is accepted. If there is a conflict between these general Betting Rules and a specific promotion, the specific promotional terms will apply to that promotion.

Fair Go Casino may refuse, withdraw or correct a promotion where there has been an obvious error, misuse, fraud, collusion, multiple-account activity or a breach of the relevant conditions. Promotions must not be used to conceal the identity of a player, bypass account restrictions or support unlawful activity.

4. Fair play, responsible gambling and disputes

Fair and lawful use

You must use Fair Go Casino honestly and lawfully. Cheating, collusion, manipulation, automated play, exploitation of software defects, payment abuse, identity fraud and attempts to interfere with the website or game systems are not permitted. You must not use tools, scripts or devices intended to gain an unfair advantage or disrupt the service.

Fair Go Casino may monitor account activity and game play for security, compliance, responsible gambling and fraud prevention purposes. Where activity appears irregular or inconsistent with these rules, access may be limited while checks are completed. An account may be suspended or closed where there is a suspected breach, unlawful conduct, an integrity concern or a requirement to do so under applicable obligations.

Responsible gambling

Gambling should be entertainment, not a solution to financial or personal problems. Set a budget before you play and stop when that budget has been reached. Take regular breaks, avoid chasing losses and do not gamble when you are affected by alcohol, medication, stress or another condition that may affect your judgement. Never borrow money to gamble or try to recover losses by increasing your stakes.

• Use available account tools or limits to help manage your play where those tools are offered.
• Request a break, restriction or self-exclusion if gambling is no longer enjoyable or is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
• If you are concerned about another person, encourage them to seek suitable professional or community support.
• Contact Fair Go Casino through the available support channel if you need help understanding account restrictions or responsible gambling options.

Questions and complaints

If you believe that a wager, game result, balance or transaction has been recorded incorrectly, review your account history and raise the issue through the available Fair Go Casino support channel. Include enough information to identify the relevant account activity, such as the date, game, transaction or wager reference where one is shown. Do not send unnecessary personal or payment information through an unsecured channel.

A review may involve account records, game logs, payment records and technical information. Please allow reasonable time for the matter to be assessed. You will be provided with an explanation where appropriate, subject to privacy, security and legal requirements. If the issue concerns a particular game's instructions or a promotional offer, the rules published for that game or offer will also be considered.

Changes to these rules

These Betting Rules may be updated when games, systems, legal requirements or operating practices change. The current version published on Fair Go Casino applies from the date it is displayed unless a later start date is stated. You should check this page before playing, particularly after a significant change. If you do not accept an updated rule, stop using the relevant service and follow the available account closure or restriction process.